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Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

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Egyptair doesn't care

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Jul 21, 2013, 5:59 AM

hbatawi

Join Date: Jul 2013

Posts: 1

Egyptair doesn't care

I am writing a complian againest Mrs. Yvonne Lopez At New York Egyptair office for her careless booking of my flight (PNR #6UKE6E). She booked it two consequitive times on wrong dates, and charged me 90 USD to book me on 21/07/2013 but booked me twice on 20/07/2013 and 28/07/2013 !!!!!!!
I just need to go on 21/07/2013 and that's what i paid for. Egyptair is asking me to pay more money to correct Ms Yvonne stupid mistake!!!!!!

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Egyptair doesn't care

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