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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Baggage Problems DELTA - Single worst airline for baggage

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Jun 29, 2012, 10:33 PM

sharon colona sharon colona is offline

Join Date: Jun 2012

Posts: 1

DELTA - Single worst airline for baggage

After losing my luggage TWICE I vowed that I would never again check a bag. Which meant numerous trips to Europe for 10-15 day trips with what I could fit in a carry on. This last trip I gave up and tried once more to check a bag. This time with 2 tags on it with name address and phone and a big piece of tape that had destination and "PLEASE DO NOT LOSE" in large black letters.
I landed three days ago and my luggage has still not arrived. It is a freakin joke and the stupid update app has nothing on it, the people you talk to don't know their as* from their elbow. Nobody has a clue of what is going on.
I am not sure if it is real or some kind of Candid Camera reenactment because this level of amazingly poor service is not believable.
My husband and I just signed up for the Delta Gold card and trust me it will be ripped up the second it comes in the mail.

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Baggage Problems DELTA - Single worst airline for baggage

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