[casper021]

Hi, I have the same problem I recently took a trip to Manila, and got upgraded both ways by plusgrade, but after the flights no points were given, I have emailed etihad and had zero response.

In the email from plusgrade/etihad it says that you should get base points + 10%

"If your offer has been accepted, you will receive a confirmation mail no later than 24 hours prior to departure along with your new E-ticket to experience our finest cabin at a fantastic deal. For more details on the online upgrade, click here.
As an Etihad Guest member, you will earn the base miles (as per the flown distance) plus a 10% additional bonus for the relevant cabin upgrade. If you are not yet a member of our award-winning loyalty program Etihad Guest, click here to enroll to the program."

Really whats makes it worse is the lack of response from etihad I fly with them