Notices

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Baggage Problems Lost baggage

Tools...

Thread Tools

Display Modes

Aug 25, 2017, 12:19 AM

Paul Richardson Paul Richardson is offline

Join Date: Aug 2017

Posts: 2

Lost baggage

I recently flew to Thailand with Singapore airlines.
Upon arrival my baggage was lost. Wasted 2hrs in the airport trying to sort it out. As a consequence I missed the bus that friends had to catch and so had to make my own way to hotel.
It took 2 days for my bag to turn up so had no clothes to change into. Totally ruined the first 2 days of holiday.
They did compensate me about $100/2500Tb but that didn't help with the stuffing around and two days with no change of clothes.
Pathetic service and if possible I will not fly with them again.
This is not the only problem I had either read my complaint about bookings. And there may be more as at this point I'm only half way thru holiday I have to fly back yet. I wonder what surprises they have in store for me then.
Posted via Mobile Device

Last edited by Paul Richardson; Aug 25, 2017 at 12:22 AM.

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Baggage Problems Lost baggage!	Visiatar	British Airways Complaints	0	Jul 28, 2017 9:47 PM
Baggage Problems Lost baggage on one flight delayed baggage on the next	grtraveling	Turkish Airlines Complaints	0	Aug 23, 2016 2:24 PM
Canceled / Delayed / Overbooked Cancled delayed lost baggage delay baggage no refund no reimb	gopi	British Airways Complaints	0	Mar 5, 2016 4:09 PM
TAP - baggage lost!!!	Luiz Paiva	Other Airline Complaints	2	Aug 24, 2010 12:18 PM
Baggage Problems Lost Baggage	TAGHREED MADANAT	Delta Air Lines Complaints	1	Feb 24, 2009 7:58 AM

All times are GMT. The time now is 1:08 AM.

Baggage Problems Lost baggage

About Us

AirlineComplaints.org

Advertising