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Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Frequent Flyer Program Cancellation of Etihad Guest Miles

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Sep 9, 2013, 2:37 PM

Ron16

Join Date: Sep 2013

Posts: 2

Cancellation of Etihad Guest Miles

Over 30,000 guest miles were deleted from my Etihad Guest account. The available information from Etihad is that Etihad Guest Miles are only valid for 2 years for Etihad Guest Members.

I have been trying to find out from Etihad whether the period of validity of the above miles was changed since they were earned but it is difficult to get an answer from their Etihad Guest Service Team at guest@etihadguest.com.

If they were to apply new expiry conditions to existing guest miles, and not just future miles, this would reduce the credibility of their Etihad Guest Miles programme. Any information on this would be appreciated.

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Frequent Flyer Program Cancellation of Etihad Guest Miles

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